Season 6 Episode 5: Leading through Uncertainty featuring Felicia C. Turnley, COO of Memorial West Hospital

Grant McGaugh . S6E5 . 39:40

Do you make the best decisions with the information, education, and knowledge at your disposal? Are you actively and consistently seeking to build a community of people with a singular purpose and mission?  My next guest Felicia C. Turnley does! She has been a pillar of strength at Memorial West Hospital and leads with a philosophy of continuous learning and advocates for all within her circle of influence.   

Continuous networking and applied knowledge are very important in possessing executive presence.

“Healthcare is a team sport,” says Turnley. To be an effective operations leader I must be ready, flexible, collaborative, and creative to meet the day-to-day challenges.  Learning and growth experience must all work together. it is all about the patients we serve at Memorial West Hospital.  “ 

The importance of networking cannot be overstated to stand out in your profession Ask critical questions when working with leadership.   Process and modeling the information gained by putting them into practice will lead you to new opportunities. 

Felicia Cephus Turnley is the Chief Operating Officer at Memorial Hospital West in Pembroke Pines, FL.  In this capacity, she assists with the facility’s day-to-day operations, working directly with leaders to maintain quality, safety, and service excellence for the patients served. As an administrative team member, she assists in strategic planning to achieve the organization’s mission, vision, and long-term goals.

She is a Fellow of the American College of Healthcare Executives and a member of the National Association of Health Services Executives.  Ms. Turnley is a member of the Broward County Alumnae Chapter of Delta Sigma Theta Sorority and Mt. Hermon A.M.E. Church in Ft. Lauderdale.

Felicia holds a Bachelor of Science degree in Business Administration from Berea College, Berea, KY, and a Master of Science in Hospital and Health Administration from the University of Alabama in Birmingham, AL. 

Ms. Turnley enjoys time with friends and family, especially her two beautiful daughters, Alexandria (28) and Ariel (23).

Let us welcome Felicia C. Turnley to the Follow The Brand Podcast. Where we are building a 5 STAR Brand that you Can Follow!

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